AI Agents

Datasets

About the data your agents will be trained on

6 articles

Custom Prompting

Define business-specific rules and priorities that shape your AI agent

2 articles
What to consider before setting up AI Agents
Getting started (1/3): Create a new AI Agent
Getting started (2/3): Set AI Agent's Personality
Getting started (3/3): Train your AI Agent
Fine tuning your AI Agent
How pricing and billing of AI Agents work
How to add custom avatar image to AI Agent

On AI Agent's suggested replies

No. Suggested replies are always reviewed and sent by a human agent. Herodesk applies the signature of that agent to the message to the customer.
No. As it is suggested replies that are manually reviewed by a human agent before it's sent, we assume that the human agent is satisfied with the reply and thus we do not disclose that it was originally drafted by an AI agent.