Set up a new Instagram DM's channel

This guide describes how to set up a new Instagram DM's channel in Herodesk

Written by Anders Eiler
Last updated 2026-03-19

To get a general introduction to Channels, what they are and how they work, please see this guide: https://help.herodesk.io/en/10-introduction-to-channels

 

To set up a new email channel, go to:

  1. Settings
  2. Channels -> Add Channel
  3. Facebook Messenger -> Start setup

 

Connect to Instagram

Since Instagram is owned by META (Facebook's parent company), the process resembles the one when connecting a Facebook Messenger channel.

You can find that description here: https://help.herodesk.io/en/12-set-up-a-new-facebook-messenger-channel

 

Before starting, you must ensure that your Instagram Page is connected to your Business Manager.

During the authentication, you are asked to sign in to Instagram. Here, you must sign in with your Instagram Page credentials. 

 

So to recap:

  1. Sign into Fcaebook / Meta with your personal credentials. Ensure you are an administrator on the Business Manager that owns the Facebook page that the Instagram account is associated with
  2. Sign into Instagram with your Instagram accounts credentials

 

Once done, you are ready to handle your Instagram DM's in Herodesk.