Custom Prompting your AI Agent

Custom Prompts allow you to define business-specific rules and priorities that shape how your AI agent responds to customers.

Written by Anders Eiler
Last updated 2026-03-19

Custom Prompting your AI Agent

Getting started with Custom Prompting
Rule Blocks
Preset Library
Template Variables
Quality Checker
Real-World Examples

Example 1: E-commerce Store with Active Campaign
Example 2: SaaS Support Desk
Example 3: Personalized Greeting + Brand Focus

Tips and Best Practices

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