Users: Role definitions

Here is a detailed list of what the different roles have access to

Written by Jakob Taldorf
Last updated 2026-03-19

Areas	Agent	Manager	Admin
Conversations	✅	✅	✅
Contacts	✅	✅	✅
Helpdesk	✅	✅	✅
Reports	❌	✅	✅
AI Agent	❌	✅	✅
Settings
Organization	❌	✅	✅
Tags	❌	✅	✅
Quick Replies	❌	✅	✅
Auto Responders	❌	✅	✅
Inboxes	❌	✅	✅
Rules	❌	✅	✅
Smart Folders	❌	✅	✅
Channels	❌	❌	✅
Widgets	❌	❌	✅
API & Webhooks	❌	❌	✅
Users	❌	❌	✅
Subscription	❌	❌	✅
Invoices	❌	❌	✅

Users: Role definitions

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