Automatic replies allow you to inform your customers about response time, case, vacations, etc.
In Herodesk you can set up an automatic reply when a conversation is received and when it is closed.
The typical examples of an auto-reply when a conversation is created are:
1. Receipt confirmation with expected response time
2. Out of office
The typical examples of an automatic reply when a conversation is closed are:
1. We have completed your case – still need help...?
2. Would you rate us on Trustpilot? A link to Trustpilot is included
You set up your automatic reply by going to:
1. Settings
2. Automatic replies
3. Add automatic reply
4. Create an automatic reply either for Conversation created or Conversation closed
Automatic replies are tied to the individual inbox. If you have multiple inboxes, you can apply the same reply to all inboxes by clicking Select all. If you want different replies for each inbox, you need to create multiple automatic replies.
If you have different channels connected to your inbox, but you don’t want to send auto-replies to all of them, you can select which channels should send auto-replies by clicking Channels.
Once this is done, you just need to activate the automatic reply.