Automatic replies allow you to inform your customers about response times, case closures, vacations, etc. In Herodesk, you can set up an automatic reply when a conversation is either received or closed.
Common examples of auto-replies when a conversation is created:
- Confirmation of received email with an estimated response time
- Out of office reply
Common examples of auto-replies when a conversation is closed:
- “Your case has been handled – let us know if you still need help.”
- “Would you like to rate us on Trustpilot?” (including link)
You set up your automatic reply by going to:
- Settings
- Automatic replies
- Add automatic reply
- Create a reply either for Conversation created or Conversation closed
Automatic replies are linked to each inbox. If you have multiple inboxes, you can choose to apply the same reply to all by clicking Select all. If you want a different reply for each inbox, you'll need to create multiple auto-replies.
If you have several different channels connected to the same inbox, and you don’t want to send automatic replies on all of them, you can select which channels the reply should apply to by clicking Channels.
Once everything is set up, simply activate the automatic reply.